A Study on the Customer Perception Towards Digital Security in the Banking Sector in Kerala

Dr. Jayarajan. T. K.; Shereen Ameer. K. P.

Title:
A Study on the Customer Perception Towards Digital Security in the Banking Sector in Kerala

Authors:
Shereen Ameer. K. P. | Dr. Jayarajan. T. K.

Cite This Article :

Shereen Ameer. K. P. | Dr. Jayarajan. T. K. "A Study on the Customer Perception Towards Digital Security in the Banking Sector in Kerala" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-9 | Issue-6, December 2025, pp.330-333, URL: https://www.ijtsrd.com/papers/ijtsrd99829.pdf

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Abstract :
For ensuring safe and reliable online banking transactions, adequate cybersecurity procedures and higher customer awareness are required. This study examines the effect of cybersecurity perception and measures adopted by the bank on customers' trust and digital banking acceptance. A structured questionnaire was used to collect the primary data from the 385 active customers of digital banking services or transactions. Data analysis was done by using SPSS software. A proper knowledge of cybersecurity strategies can improve the customers' trust. The study emphasizes that in order to boost the customers' trust and digital banking service usage, customer education and strengthening bank security mechanisms are essential.

Keywords :
Cyber security strategies, Awareness level, Customers' trust, Digital banking adoption.

Publication Details:

Unique Identification Number : IJTSRD99829

Published In : Volume-9 | Issue-6, December 2025

Page Number(s) : 330-333

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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